Inbound reception
Answers common questions, routes calls and takes messages. Works around the clock.
Voice AI
Voice AI agents that answer every call.
We build phone agents that pick up on the first ring, day or night. They answer questions, book appointments and pass hard calls to your team with full context.
- Realtime APIs
- Twilio
- Deepgram
- ElevenLabs
- LiveKit
What is a voice AI agent?
A voice AI agent is an AI that talks with callers in natural speech. It turns speech into text and uses a language model to decide what to do. Then it acts in your systems and replies in a natural voice. Good voice agents reply in under a second, so the call feels normal.
Signs you are ready
Sounds familiar?
- Calls go to voicemail after hours or at lunch.
- Staff spend hours a day booking and confirming appointments.
- Leads call once, get no answer and call a competitor.
- You have no record of what was said on most calls.
Use cases
What we build.
Appointment booking
Checks your calendar or booking system and confirms a slot while the caller is still on the line.
Lead qualification
Asks your qualifying questions, scores the caller and books hot leads with sales.
Outbound follow ups
Calls to confirm appointments, collect feedback or remind about payments, within local calling rules.
Order and status lines
Looks up orders, deliveries or claims and gives a clear update.
Deliverables
What you get.
Everything ships in your repo and your cloud. You own all of it.
- 01
A phone agent on your number
Connected to your line through Twilio or your current phone provider.
- 02
Your voice and script
A voice and tone that fit your brand, with scripts your team approves.
- 03
System connections
Calendar, CRM and booking tools, so the agent can act and not just talk.
- 04
Human handoff
Warm transfer to a person with a short summary when the caller needs one.
- 05
Call logs and scores
Recordings, transcripts and quality scores for every call.
How we work
Our approach.
Every project runs on the Zap Sprint. A fixed price, a working prototype in about 14 days and a production launch in four to six weeks.
- 01
Listen to real calls
We review recordings and call types to find what the agent should handle first.
- 02
Design the conversation
We write the flows, rules and handoff points together with your team.
- 03
Tune for speed and tone
We pick speech and voice models and tune them until replies feel instant and natural.
- 04
Go live in steps
We start with after hours or overflow calls. Then we expand as quality holds.
By industry
Where it works.
We recommend the agent says it is an AI at the start of the call. In many places this is also required. Callers mostly care that they get a fast and correct answer.
We aim for replies in under a second. We get there with streaming speech models, short prompts and servers close to your callers.
Yes. The agent can transfer to a person or team at any time. It passes on a short summary so the caller does not have to repeat themselves.
Usually yes. We connect through Twilio or your current phone provider. You can also forward only some calls, like after hours or overflow.
Most major languages work well, including English, Spanish, French, German, Arabic and Hindi. We test the exact languages and accents your callers use.
Related services
Pairs well with.
Got a messy process?
Let’s zap it.
Tell us what slows your team down. We will show you what an agent could do about it. The first call is free.
- 01Tell us about the job in two minutes
- 02A senior engineer replies within 24 hours
- 03Get a plan and a fixed quote after one call