Support agents that solve tickets
Agents read the ticket, check the account and fix common issues like billing, access and setup. Complex tickets reach your team with a summary.
AI Agent DevelopmentAI for SaaS
AI agents and copilots for SaaS companies.
SaaS teams use AI in two places. Inside the product, to give users a copilot. And inside the company, to scale support and success without hiring at the same pace. We build both.
The problem
What slows teams down.
- 01Support tickets grow with every new customer.
- 02New users drop off before they reach value.
- 03Customers now expect AI features in every product.
- 04Churn signals hide in product data nobody reads.
Use cases
What we build for you.
In app copilots
A copilot that knows your product and the user's data. It answers how to questions and takes actions in the app.
AI Product DevelopmentHelp center search
Answers drawn from your docs, changelog and past tickets, with links to the source.
RAG DevelopmentChurn and expansion alerts
Automations that watch product usage and CRM data, then write a short note to the account owner when something changes.
AI Workflow AutomationCase study
Proof, not promises.
Multi tenant by design
SaaS AI must never mix customer data. We enforce tenant isolation in retrieval, prompts and logs, and we test for it before launch.
FAQ
Questions about AI for SaaS.
Still curious? Email us at hello@zappient.com. A real human replies within a day.
Start with one job users struggle with. We build a copilot for that job with your product data and APIs. We ship it behind a feature flag, then expand from there.
Often yes. Many tier one tickets are about billing, access and how to questions. An agent with access to your docs and admin tools can solve many of them and hand off the rest.
Common options are usage based credits, a paid AI add on or a higher plan. We track cost per user from day one, so you can price with real numbers.
Other industries
See how others use AI.
Got a messy process?
Let’s zap it.
Tell us what slows your team down. We will show you what an agent could do about it. The first call is free.
- 01Tell us about the job in two minutes
- 02A senior engineer replies within 24 hours
- 03Get a plan and a fixed quote after one call